Investments in digital tools and innovative communication solutions provide
an improved patient experience
Prime Healthcare, an award-winning national health system, and Steer Health,
an innovative AI enabled growth and automation platform, announced a strategic
enterprise partnership to create a next-generation consumer engagement
experience for Prime's 45 hospitals and more than 300 outpatient locations
in 14 states.
Prime Healthcare has launched
PrimeHealthNow, a platform designed to address new and evolving healthcare needs of consumers,
focusing on creating easy access to convenient, affordable, and patient-centric
care. The key strategies include utilizing state-of-the-art technology
to improve access to care, enabling real-time feedback on patient experience,
staff empowerment with simplified patient communication tools, and optimizing
care delivery.
Goals of
PrimeHealthNow include:
-
Improve access to same day care via Steer Health's
GetCareNow program, which includes making online reservations for Emergency Room
visits, as well as Urgent Care and Primary Care appointments
- Reduce healthcare costs by accelerating the closure of care gaps, ensuring
that the right care is delivered to the right patient in the right place
- Elevate digital interactions to at least 50 percent of all engagements,
supported by exceptional human touch
- Extend the reach and engagement capabilities of care teams and allow for
patients to receive virtual care services in a way that is both personal
and convenient
Prime Healthcare will leverage Steer Health's comprehensive suite of
consumer-centric digital engagement tools to support patients and their
families, seamlessly guiding them across all health system services including
emergency services, primary care, virtual care, outpatient, and inpatient
settings. Steer Health will help coordinate a personalized consumer experience
to support the entire patient journey using its artificial intelligence-enabled
conversational texting, live customer navigation, and patient-centered
24/7 virtual care.
The strategic aim of
PrimeHealthNow, in addition to better health outcomes and lower cost of care, is to ensure
patients feel known and valued whenever they engage with Prime Healthcare.
"The Prime Healthcare team has the vision, passion, and ingenuity
to transform healthcare and design processes from a consumer perspective,"
said Sridhar Yerramreddy, founder and CEO of Steer Health. "We are
proud that Steer will play a part in bringing Prime's physician-led,
patient-centered vision to life. This work will impact millions of patients
across the country and establish a new standard for consumer-centered
care."
"We are pleased to partner with Steer Health to design a network of
care centered around patients," said Dr. Kavitha Bhatia, Chief Medical
Officer of Strategy at Prime Healthcare. "Steer Health's innovative
offerings will help us improve operational efficiency so that our caregivers
can focus on what they do best: providing high quality patient care. Steer
Health's emphasis on personalized relationship-based outreach sets
it apart and made it clear that Steer Health was the right partner for us."
Prime Healthcare will deploy Steer Health's full suite of products
across all its hospitals and medical groups to ensure expanded access
to services, ultimately improving health equity, patient and provider
experience, and quality of care.
About Prime Healthcare and Prime Healthcare Foundation
As an award-winning health system headquartered in Ontario, California,
operating 45 hospitals and more than 300 outpatient locations in 14 states,
Prime Healthcare provides more than 2.6 million patient visits annually.
It is one of the nation's leading health systems with nearly 50,000
employees and physicians. Fourteen of the Prime Healthcare hospitals are
members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit
public charity. Prime Healthcare is nationally recognized for award-winning
quality care and has been named a Top 10 and Top 15 Health System. Its
hospitals have been named among the nation's "100 Top Hospitals"
66 times. To learn more, please visit
primehealthcare.com.
About Steer Health
Steer Health transforms healthcare with the industry's most widely
adopted clinical collaboration platform – uniquely modernizing the
way doctors, nurses, care teams, patients and data connect. With solutions
spanning care communication, patient engagement, scheduling, smart notifications,
GetCareNow and more, Steer accelerates productivity, reduces costs, and
improves patient outcomes, safely and securely. From emergency room to
inpatient to outpatient, Steer's comprehensive cross-continuum platform
bridges care settings to create a seamless experience for patients and
their families. Steer Conversational Platform orchestrates patient journey
across all care settings with personalized experiences to build confidence
and trust — and lead to better financial and clinical outcomes.
To learn more, visit
steerhealth.io.
Prime Healthcare Media Contact:
Elizabeth Nikels | 909-235-4305 |
enikels@primehealthcare.com
Steer Health Media Contact:
Tamar Martirosyan | 718-666-9894 |
tamar@steerhealth.io