When you sign up for text messages from Prime Healthcare, you are signing up to receive text messages related to your relationship with Prime Healthcare, including updates related to your visits, MyChart account, one-time passcode, billing notifications, prescription reminders, and care management.

You hereby authorize Prime Healthcare to send out text messages to you.  You can decide not to receive such texts as this is provided as a convenience to you.   We cannot maintain the privacy of such texts once sent to you, so you need to manage controls and delete messages and restrict access to your phone as you deem appropriate for the circumstances.

You can opt-out of SMS messages by texting STOP to respective short code. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, sign up using MyChart by Prime Healthcare or text HELP to the short code for instructions.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at mycharthelp@primehealthcare.com.

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary.

You can find Prime Healthcare’s Privacy Policy at https://www.primehealthcare.com/policies/.

Should you have any questions, please reach out to us at 909-235-4400 or at info@primehealthcare.com.

03/2024